- Can you deliver a car to Star Beach Village & Water Park?
- Yes, subject to availability for your dates. We agree a safe meeting point near the hotel entrance, because the coast road itself is busy during the day.
- Where can I park the car at the hotel?
- Parking arrangements are set by the hotel, not by us, so please check with reception. We can tell you what other guests have done, but we do not invent parking rules.
- Is hotel delivery included in the total price?
- Delivery in the Hersonissos area is normally included in the price we quote. If any location-related charge applies, it is shown clearly in the offer before you confirm.
- Does the rental include full insurance?
- Yes. Every confirmed offer includes FCDW full insurance plus WUG cover for tyres, wheels, glass, mirrors and the underbody at €0 excess. Fuel is not included.
- Is a security deposit required?
- No. There is no security deposit and no credit-card hold on the offers we send.
- Can I pay by cash or card?
- Yes - payment is made at handover in cash or by card, unless something different is clearly agreed in writing beforehand.
- Can you collect the car from a different hotel or Heraklion Airport?
- Often yes. Tell us the return place and time in the enquiry; we confirm whether it works and state any location-related charge in the offer.
- What documents do I need?
- A valid physical driving licence, a passport or national identity card, and a payment method at handover. An EU licence is enough; some non-EU licences need an International Driving Permit.
- Can drivers under 25 rent a car?
- Younger drivers can rent, but the minimum age and licence-held period depend on the vehicle category. Send the main driver's age with the enquiry and we confirm the rule for that car.